Returns

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1. What is your returns policy?

Our returns policy allows you to contact us within 14 days of delivery at retail@chesleaphysicgarden.co.uk to initiate a return. If there's a fault or mistake, please include a photo if possible. We'll provide personalised advice on returns, replacements, or refunds.

2. Are there any items that cannot be refunded?

Unfortunately, due to hygiene reasons, we cannot offer refunds on leggings or underwear unless they are faulty. Additionally, pierced earrings cannot be refunded or exchanged unless there's a fault.

3. How are custom prints and print on demand items handled for returns?

Custom prints and print on demand items are made to order, making returns only acceptable if the print is damaged, incorrect, or faulty.

4. Do you offer exchanges for different sizes or colours?

We currently do not offer direct exchanges. If you require a different size or colour, we recommend returning the item following our returns process and placing a new order for the desired item. This ensures a faster processing time for your replacement.

5. How can I request a replacement for a damaged item instead of a refund?

If you prefer a replacement for a damaged item instead of a refund, please indicate this when contacting our Customer Services team about the issue. We'll arrange for a replacement to be sent out to you as soon as possible.

6. Can I return an item if I've removed the tags or packaging?

To be eligible for a return, items must be in their original condition with all tags and packaging intact. If tags or packaging have been removed, the item may not be eligible for a refund. Please ensure items are returned in their original condition to avoid any issues with your return.

7. What should I do if I receive the wrong quantity of items in my order?

If you receive the wrong quantity of items in your order, please contact our Customer Services team immediately. Provide details of the discrepancy, and we'll investigate the issue and work to resolve it as quickly as possible.

8. Can I return an item that was purchased as part of a bundle or set?

Items purchased as part of a bundle or set must typically be returned as a complete set. However, if there's an issue with individual items within the bundle or set, please contact us, and we'll assist you accordingly.

9. Can I return an item purchased as a gift?

Yes, you can return an item purchased as a gift. However, the refund will be issued to the original payment method used for the purchase. If you're unsure about the return process, please contact us, and we'll be happy to assist you further.

10. Are there any restrictions on returning sale or discounted items?

Our standard returns policy applies to sale or discounted items. You can initiate a return within 14 days of delivery, provided the item is in its original condition. Please refer to our returns policy for more information or contact us if you have any specific queries regarding sale items.

Deliveries

1. What delivery options are available?

We currently only deliver within the UK. Please allow up to 7 working days for delivery. For custom prints and print on demand products, delivery times may vary and will be estimated at checkout.

2. How can I arrange delivery for orders over 5kg?

If your order weighs more than 5kg, please contact our customer services team for special delivery arrangements.

3. Who is responsible for customs duties and import taxes?

Customs duties and import taxes for your order may vary from country to country. You are responsible for these charges, as they are not included in shipping costs.

4. Can I modify or cancel my order after it has been placed?

Once an order is placed, it is processed promptly. However, if you need to make changes or cancel, please contact us immediately. We'll do our best to accommodate your request, but it's subject to order status.

5. Do you offer international shipping?

Currently, we only offer delivery within the UK. We apologise for any inconvenience this may cause. However, we're continuously reviewing our services, so please stay tuned for updates on international shipping options.

6. Do you offer expedited shipping options for urgent orders?

At this time, we do not offer expedited shipping options. However, if you have an urgent order, please contact our Customer Services team, and we'll do our best to accommodate your request.

7. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately at retail@chesleaphysicgarden.co.uk. Include a photo of the item if possible. We'll work swiftly to resolve the issue and provide you with the appropriate assistance.

8. What should I do if my package is lost or delayed during shipping?

If your package is lost or significantly delayed during shipping, please reach out to our Customer Services team immediately. We'll work with our shipping partners to track your package and resolve any issues promptly.

9. Do you offer gift wrapping services?

At this time, we do not offer gift wrapping services. However, our products are carefully packaged to ensure they arrive in pristine condition.

Contact

1. How can I contact Customer Services?

You can reach our Customer Services team via email at retail@chesleaphysicgarden.co.uk or by phone on 0800 218 2222 (or +44 (0)20 3073 4970 from outside the UK). We're available to assist you with any queries or concerns you may have regarding your order.

2. How can I provide feedback or share my shopping experience?

We value your feedback and appreciate hearing about your shopping experience. Feel free to leave a review on our website or reach out to us directly via email or phone. Your feedback helps us improve our products and services to better serve you in the future.

3. How can I stay updated on new product releases and promotions?

To stay informed about new product releases, promotions, and exclusive offers, consider subscribing to our newsletter. You can sign up on our website or opt-in during the checkout process.