FAQ

Our returns policy allows you to contact us within 14 days of delivery at retail@chelseaphysicgarden.co.uk to initiate a return. If there's a fault or mistake, please include a photo if possible. We'll provide personalised advice on returns, replacements, or refunds.

Unfortunately, due to hygiene reasons, we cannot offer refunds or returns on pierced earrings unless there is a fault.

We currently do not offer direct exchanges. If you require a different size or colour, we recommend returning the item following our returns process and placing a new order for the desired item. This ensures a faster processing time for your replacement.

If you prefer a replacement for a damaged item instead of a refund, please indicate this when contacting our Customer Services team about the issue. We'll arrange for a replacement to be sent out to you as soon as possible.

To be eligible for a return, items must be in their original condition with all tags and packaging intact. If tags or packaging have been removed, the item may not be eligible for a refund. Please ensure items are returned in their original condition to avoid any issues with your return.

Items purchased as part of a bundle or set must typically be returned as a complete set. However, if there's an issue with individual items within the bundle or set, please contact us, and we'll assist you accordingly.

Yes, you can return an item purchased as a gift. However, the refund will be issued to the original payment method used for the purchase. If you're unsure about the return process, please contact us, and we'll be happy to assist you further.

Our standard returns policy applies to sale or discounted items. You can initiate a return within 14 days of delivery, provided the item is in its original condition. Please refer to our returns policy for more information or contact us if you have any specific queries regarding sale items.